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Problem

Unable to perform InfoTrack searches via the Searches tab. A common issue is that the 'SPR' parameter has been inadvertently altered. The solution below provides steps to reinstate searching in this case.

Solution

  1. Go to Toolbar > Parameters Set Parameters
  2. Search Parameter Type: SPR
  3. Double click on the InfoTrack Parameter
  4. Check the Active: indicator checkbox
  5. Remove the "#" from the Drop Folder Location: and the Processed Files Folder:
  6. Click OK

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