Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

There are three levels of symptom severity.

Severity 1 – Critical

...

  • The LawMaster software is rendered inoperative or is unable to be used for essential processing functions.
  • Users are not able to perform a significant part of their  job job function, and no workarounds are available.

...

Where a critical fault has been identified, we will generally provide a fix  in in the next major release. Depending on our assessment, we may opt to provide a fix at more frequent intervals than our major product releases. Any incremental change to a major release will be documented in the version control section of our release notes. Before upgrading LawMaster, we recommend visiting our Client Service Centre to confirm that you are applying the latest version.

...