Problem 

User successfully logged into LawMaster, application icon appears on the task bar and mouse-over displays screen view, yet user is unable to open to view full screen.

This sometimes occurs where the user changes their screen configuration, for example, unplugging a second screen.

Solution

To fix this, try updating the screen resolution setting. 

Steps to update screen resolution setting:

  1. Right-click on the desktop, choose "Display settings."
  2. Scroll down to the resolution setting, and change your display's resolution to a lower value temporarily. (This should force a window rearrange and the lost window should be back on display.)
  3. Manipulate the window (maximize or resize).
  4. Change the resolution back to its previous setting: right-click on the desktop, choose "Display settings."
  5. Scroll down to the resolution setting, and change your display's resolution back to the original setting


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