New Enhancements

LawMaster Implementation of New Enhancements Policy

Summary

Search for a solution

We are constantly growing our Knowledgebase. Prior to recording a fault, we encourage you to search our Knowledgebase for a solution.

How to track what features are implemented

When reviewing requests for enhancement that align with our short-term development priorities, we aim to provide a response indicating this and what release we aim to deliver the enhancement in.

The developed enhancements are communicated through our product updates, which can be followed through our regular newsletters, release announcements and release notes.

We maintain roadmaps for more distant releases internally, but as these roadmaps can be pre-empted by changing demands, we don't publish them.

How LawMaster chooses what to implement

LawMaster aims to provide one to two major releases each year. In every major release we aim to implement new features that deliver the most value to our clients, but this isn't the only determining factor in deciding what to include in a release.

We use various techniques to assess which features will provide the most value across our clients. We do review and assess all enhancement requests that come from our clients, however due to the volume of requests we receive each year, we may not be able to provide individual responses and updates for these requests.

As well as aggregating the feedback gathered through our Helpdesk, we collate feedback from our CEO connect, User Group and client meeting forums provide valuable insights that we use to prioritise enhancements.

Whilst we aim to respond to as many requests for new features as possible in each major release, there are other important development priorities that we must also address. These priorities include:

The scheduling of new features is carefully considered with our commitment to provide clients with security, compliance and platform enhancements within each release.

Faults

LawMaster Fault Fix Policy

Summary

Fault Reports

LawMaster Helpdesk will help verify faults. To record a fault, create an issue in our Helpdesk, providing as much information as you can about how to replicate the problem you're experiencing. We'll work to replicate the fault to verify, then lodge the report for you. We'll also try to construct workarounds if possible.

Search for a solution

We are constantly growing our Knowledgebase. Prior to recording a fault, we encourage you to search our Knowledgebase for a solution.

How we approach fixing faults

We assess each reported fault based on the symptom by looking at a number of considerations, including:

There are three levels of symptom severity.

Severity 1 – Critical

Severity 2 – High

Severity 3 – Medium

Assessing faults using symptom severity makes sure that we prioritise the most impactful fixes.

Where a critical fault has been identified, we will generally provide a fix in the next major release. Depending on our assessment, we may opt to provide a fix at more frequent intervals than our major product releases. Any incremental change to a major release will be documented in the version control section of our release notes. Before upgrading LawMaster, we recommend visiting our Client Service Centre to confirm that you are applying the latest version.

Fault fixes are communicated through our product updates, which can be followed through our regular newsletters, release announcements and release notes.


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